Privacy Policy

This Privacy Policy explains how Vona Works LLC ("Vona Works," "we," "us," or "our") collects, uses, shares, retains, and protects information when you visit vonaworks.com, submit forms on this website, apply for opportunities, participate in recruiting or onboarding, or access TerritoryGrid and related Vona Works applications and services.

Vona Works is an independent direct sales and marketing agency. TerritoryGrid is a Vona Works field sales, workforce management, communication, onboarding, training, marketing, and territory-management platform.

Depending on how you interact with Vona Works or TerritoryGrid, we may collect:

• Your name
• Email address
• Mobile phone number
• Residential or mailing address
• Application and recruiting information you submit
• Onboarding information you provide during hiring or setup
• Website form information, such as contact type and message contents
• Job title, position, assigned market, crew, role, employment status, and permissions
• Profile photograph, badge headshot, or other uploaded images
• Account identifiers, profile IDs, representative IDs, authentication records, and login status
• Device identifiers and push-notification tokens
• Precise device location when location-enabled field features are used
• Assigned territories, routes, streets, work areas, markets, and field-session activity
• Sales records, leads, follow-ups, notes, comments, and operational activity
• Team-chat messages, direct messages, and other user-submitted communications
• Photographs, videos, documents, agreements, and other files uploaded by users
• Bank account or direct-deposit information
• Payroll, compensation, and payment-related information
• Tax forms, tax-withholding information, and taxpayer identification information
• Signed agreements and identity-verification materials
• Technical information such as IP address, browser type, operating system, device details, referring pages, security logs, and diagnostic information
• For SMS opt-in, consent date, time, method, disclosure version, and source page

We use the information we collect to:

• Respond to inquiries and requests for information
• Evaluate applications and conduct recruiting follow-up
• Support onboarding, including document and signature reminders
• Send scheduling updates and work-related communications
• Create, authenticate, and administer user accounts
• Manage staff, employees, contractors, representatives, crews, roles, and permissions
• Assign and manage territories, streets, routes, markets, and work areas
• Provide field mapping, route assistance, crew visibility, operational safety, and live field-management functionality
• Record and manage sales, leads, follow-ups, customer interactions, and field activity
• Provide team chat, direct messaging, training resources, marketing tools, notifications, and internal company communications
• Administer payroll, payment, tax, workforce, and contractor records
• Operate, maintain, troubleshoot, and secure our website, applications, and services
• Maintain consent and compliance records for our messaging program
• Detect, investigate, and prevent fraud, misuse, security incidents, and unauthorized access
• Comply with contractual, payroll, tax, legal, regulatory, and recordkeeping obligations

We use contact information for legitimate business purposes related to your inquiry, application, onboarding, employment, contractor relationship, account, or authorized use of Vona Works and TerritoryGrid services.

We do not use SMS opt-in consent for unrelated promotional advertising or third-party marketing.

Vona Works may collect your mobile phone number when you apply, request information, begin onboarding, use TerritoryGrid, or voluntarily agree to receive text messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.

We may use service providers solely to operate and deliver our messaging program on behalf of Vona Works. These providers may only use the information as necessary to provide those services.

Individuals who opt in may receive recurring messages concerning recruiting follow-up, secure onboarding links, document and signature reminders, onboarding status, scheduling updates, account notices, field-operation notices, and work-related company announcements.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

TerritoryGrid is a field sales, workforce management, communication, onboarding, training, marketing, and territory-management platform operated by Vona Works LLC.

This section applies when authorized users access TerritoryGrid through the Vona Works website, mobile application, or related services.

We may share personal information with vendors and service providers that perform services for Vona Works, such as:

• Website and application hosting
• Database and authentication services
• Secure file storage
• Email delivery
• Telecommunications
• SMS delivery
• Push notifications
• Mapping and location services
• Payroll and payment processing
• Document and onboarding services
• Customer support
• Security
• Diagnostics
• Analytics used to operate or improve our services

Those providers may use the information only as necessary to perform services on our behalf and are not permitted to use it for their own marketing purposes.

We may also disclose information when required by law, in connection with legal process, to protect the rights and safety of Vona Works or others, to investigate fraud or security incidents, or in connection with a business transaction such as a merger, acquisition, financing, restructuring, or asset sale, subject to applicable law.

This section does not authorize the sale, rental, or sharing of mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes, as described in the SMS Messaging Privacy section above.

Vona Works does not sell personal information.

We do not rent or trade the contact details, account data, location data, user content, onboarding information, or other personal information submitted through our website or applications for third-party marketing purposes.

We do not use TerritoryGrid personal information for third-party behavioral advertising.

We do not use TerritoryGrid personal information to track users across applications, websites, or offline properties owned by other companies.

Mobile phone numbers and SMS consent are subject to the additional restrictions described in the SMS Messaging Privacy section.

Vona Works retains personal information for as long as reasonably necessary to:

• Provide and operate our website, applications, and services
• Maintain active accounts and workforce records
• Fulfill employment, contractor, payroll, tax, legal, and contractual obligations
• Resolve disputes
• Maintain security
• Detect and prevent fraud
• Enforce agreements
• Comply with applicable recordkeeping requirements

Retention periods may vary based on the category of information, the purpose for which it was collected, the organization controlling the account, and applicable legal requirements.

You may request access to, correction of, or deletion of personal information by contacting Vona Works.

Certain information may be retained when required or permitted for legal, payroll, tax, security, fraud-prevention, dispute-resolution, compliance, or recordkeeping purposes.

Information may remain in encrypted backups for a limited period after removal from active systems.

You may withdraw SMS consent at any time by replying STOP.

You may manage mobile application permissions, including location, camera, photo-library access, microphone, and notifications, through your device settings.

Revoking a device permission may limit the affected feature but does not automatically delete information previously submitted or stored.

Vona Works uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

• Authentication controls
• Role-based access
• Restricted file and database access
• Encryption in transit
• Secure storage controls
• Logging and monitoring
• Limited employee, contractor, and service-provider access
• Security review and incident-response procedures

No method of transmission or storage can guarantee absolute security. Users are responsible for protecting their login credentials and promptly reporting suspected unauthorized access.

Vona Works and TerritoryGrid are business, recruiting, workforce-management, and field-sales services and are not intended for children under 13.

We do not knowingly collect personal information from children under 13 through TerritoryGrid or the Vona Works website.

Vona Works may update this Privacy Policy as our services, legal requirements, or business practices change.

The updated policy will be posted on this page with a revised “Last Updated” date.